Subject: Ticket Assigned - Conversation with huzaifah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jul 2022 11:28:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huzaifah huzaifah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  huzaifah Bot:  Hi Huzaifah ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may t
 ake an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  8179193040            03:23 PM, 21st Jul                     huzaifah                    Waiting           03:23 PM, 21st Jul                   Abdulqader                   Hi Huzaifah, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:23 PM, 21st Jul                   Abdulqader                   We request you to please allow u
 s some time to check your details and back to you, stay with us           03:23 PM, 21st Jul                     huzaifah                    Yes please           03:23 PM, 21st Jul                     huzaifah                    I just ordered           03:24 PM, 21st Jul                   Abdulqader                   You are contacting us regarding 8177085924           03:24 PM, 21st Jul                     huzaifah                    And received the msg           03:24 PM, 21st Jul                     huzaifah                    Sorry, Order 8179193040 was not processed successfully. Please try again or use Cash on Delivery at https://splashgcc.app.link/kWL5ymKfQrb           03:24 PM, 21st Jul                     huzaifah                    And my amount is debited           03:24 PM, 21st Jul                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (817919304
 0) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8179193054r).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:25 PM, 21st Jul                   Abdulqader                   Is there anything else I can assist you with?           03:26 PM, 21st Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:28 PM, 21st Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4641158