Subject: New Reply Received - Fwd: Please help
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 08:02:21 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Fwd: Please help  Ticket comment <div dir="ltr">Dear Babyshop team,<div><br></div>
<div>It is been 3 days and yet nobody has contacted me to check on the request and resolve the issue!</div>
<div><br></div>
<div>Please do the needful.</div>
<div><br></div>
<div>Regards,</div>
<div><br></div>
<div>Mahmoud Khola</div>
<div>+971555267899<br>
</div>
<div>+971501599856<br>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 16 Jul 2022 at 20:51, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mahmouod,</div>
<div><br></div>
<div><span>Thank you for contacting us.</span></div>
<div><br></div>
<div><span>We deeply apologise for the experience you went through, and we would like to inform you that this is not the experience we would like our customers to have with us and that we seek to develop our services to have the best shopping experience with us next time.</span></div>
<div dir="ltr">
<br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
<div><br></div>
<div dir="ltr">We have checked and would like to inform you that we have escalated the issue by order number (9578548372) to the relevant team to verify the request and resolve the issue as soon as possible.<br><br>Please give us some time to do the work and we will update you soon.</div>
<div><br></div>
<div><span>We reiterate our apologies and share your understanding and patience.</span></div>
<div><br></div>
<div><span dir="ltr">Your Friends,</span></div>
<div dir="ltr">The Support Team.</div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4622568