Subject: Note Added - [#4601346] Requesting Warranty claim - 9676780050
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 04:28:57 +0000

Hi ,    Nitish added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4601346    Subject:  Requesting Warranty claim - 9676780050   Requester: Viswa.tnj    Note Content:   <div dir="ltr">
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<div dir="ltr">Hi <a rel="noreferrer" id="OWAAM763622" href="mailto:[email-masked]">
@Vasant Thakur</a>
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<div dir="ltr">Hi Afshan can you reach out to cus<span>tomer. Below is the query. </span>
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<div>From: Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, July 13, 2022 10:28:03 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Nitish Pandey &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4601346] - Requesting Warranty claim - 9676780050
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<div class="x_MsoNormal">+ <a id="OWAAM743AD98310C94C1BB8A5217A712E6719" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nitish Pandey</span></a>
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<div class="x_MsoNormal">Thanks and Regards,</div>
<div class="x_MsoNormal"><a href="Centrepointstores.com" rel="noreferrer"><span style="text-decoration:none"><img width="623" height="239" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MTQ4NjAxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1ScJ2vAKYG1M9gHU7mgBeeikBfTeUx54deA5KpWi1Cs" data-id="2043361486018" style="width:6.4861in; height:2.4861in"></span></a></div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 11, 2022 11:07 AM<br>
<b>To:</b> Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4601346] - Requesting Warranty claim - 9676780050</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi team </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Problem Statement: Warranty issue </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Order Date : Jul 7, 2021</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Order ID: 9676780050</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Tracking ID: 967678005099990001</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Item name : 163647748 - - HUAWEI FreeBuds Pro Earphone Silver Frost</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Item link :
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2FElectronics%2FSmart-Wearables%2FEarphones%2FCENTREPOINT-HUAWEI-FreeBuds-Pro-Earphone-Silver-Frost%2Fp%2F163647748&amp;data=05%7C01%7Critesh.sharma%40landmarkgroup.com%7Ccf8772060e264cd9d03708da630befd1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637931200158044436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=3DrtfVzvWcHOPAqguu6Ync%2FrQxtHe%2Bb%2BQfEeFaQ%2BSlw%3D&amp;reserved=0" rel="noreferrer">
https://www.centrepointstores.com/ae/en/Electronics/Smart-Wearables/Earphones/CENTREPOINT-HUAWEI-FreeBuds-Pro-Earphone-Silver-Frost/p/163647748</a>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Assistance Required: Please the order on Jul 7, 2021 and the order delivered on 7/14/21 10:56 AM the customer try to contact the manufacturer but his return request has been rejected
 as the warranty of the item expired on March 2022 as per the customer the warranty should be from the day of the delivery please assist us on this .</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">CS Team Badri .</span></div>
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