Subject: Ticket Assigned - Conversation with dawood rameez
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 21:23:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dawood rameez dawood rameez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dawood rameez Bot:  Hi Dawood Rameez ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555275948            01:13 AM, 18th Jul                   Abdulqader                   Hi Dawood , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:13 AM, 18th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:13 AM, 18th Jul                   Abdulqader                   You are contacting us regarding 9577533154           01:14 AM, 18th Jul                     dawood rameez                    Sir           01:14 AM, 18th Jul                     dawood rameez                    How are you?           01:14 AM, 18th Jul                     dawood rameez                    #9577533154 order number           01:15 AM, 18th Jul                   Abdulqader                   Am fine thank you           01:15 AM, 18th Jul                     dawood rameez                    I cancelled the order and its 20 days for today,still I didn’t receive the refund.           01:16 AM, 18th Jul                   Abdulqader                   We'd like to confirm you that order ID 9577533154has been cancelled .Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:16 AM, 18th Jul                   Abdulqader                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:17 AM, 18th Jul                     dawood rameez                    It’s deducted from my card           01:17 AM, 18th Jul                   Abdulqader                   We are truly sorry for the inconvenience caused to you. if the amount has been deducted we request you to raise objection to your bank and they will check & assist you about the refund.           01:20 AM, 18th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           01:21 AM, 18th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:23 AM, 18th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4628631