Subject: Ticket Assigned - Conversation with pawandeep
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jul 2022 15:18:50 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pawandeep pawandeep                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pawandeep Bot:  Hi Pawandeep ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558470477            03:47 PM, 10th Jul                   Aya                   Hello Pawandeep, I am Aya, thank you for contacting 
 us. how may I help you today.           03:48 PM, 10th Jul                     pawandeep                    Hello Aya           03:48 PM, 10th Jul                     pawandeep                    My return is still not collected           03:48 PM, 10th Jul                     pawandeep                    Its been more then 2 weeks           03:49 PM, 10th Jul                     pawandeep                    Even called customer service to raise a special request again           03:49 PM, 10th Jul                     pawandeep                    2 days later got a call from courier guy that he will come but he never came           03:49 PM, 10th Jul                     pawandeep                    To collect           03:49 PM, 10th Jul                   Aya                   Please accept our full apology for the delay           03:51 PM, 10th Jul                   Aya                   Please allow me a minute to check           03:51 PM, 10th Jul                   Aya            
        Could you please confirm your contact number           03:52 PM, 10th Jul                     pawandeep                    0558470477           03:52 PM, 10th Jul                   Aya                   We can understand your frustration here. Please be assured as we have now escalated this issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           03:52 PM, 10th Jul                   Aya                   Is there anything else may I assist you?           03:55 PM, 10th Jul                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:58 PM, 10th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4606095