Subject: Note Added - [#4530068] عملية استرجاع
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 13:33:08 +0000

Hi ,    Bikram Neupane added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4530068    Subject:  عملية استرجاع   Requester: وليد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear team,</div>
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<div class="MsoNormal">FYI….</div>
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<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, July 14, 2022 12:18 PM<br>
<b>To:</b> Shoeb Khan &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; BM Olm Dammam &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;; Bikram Neupane &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Poovanna KBelliyappa &lt;[email-masked]&gt;; Sandeep Sadashiv Prabhu &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4530068] - عملية استرجاع</div>
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<a id="OWAAM2F632334EA2C4ABEA459C0916569765D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shoeb Khan</span></a>,</div>
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<div class="MsoNormal">Customer came back again as he received a call from the courier but the courier promised customer to call him back and till now customer waiting for a call from courier.</div>
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<div class="MsoNormal">kindly arrange the collection on priority basis.</div>
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<div class="MsoNormal">Order ID: 6149264005</div>
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<div class="MsoNormal">Tracking ID: RP0614220006882</div>
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<div class="MsoNormal">Number : +966599777553</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Shoeb Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 4, 2022 7:33 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bikram Neupane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sandeep
 Sadashiv Prabhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4530068] - عملية استرجاع</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per your advice we have called the customer but not responding .. please find the below attachment as proof ..
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<span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6149264005<br>
Tracking ID: RP0614220006882<br>
Customer contact number: <b><span style="background:yellow;mso-highlight:yellow">0599777553</span></b></span><span style="color:black"></span>
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<b>From:</b> Centrepoint <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> <br>
<b>Sent:</b> Monday, July 4, 2022 4:39 PM<br>
<b>To:</b> Shoeb Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bikram Neupane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sandeep
 Sadashiv Prabhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4530068] - عملية استرجاع</div>
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The custoemr requested to be contact via calls only on the below contact number, Kindly check and do the needful.<br>
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Problem Statement: Late Collection<br>
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Order ID: 6149264005<br>
Tracking ID: RP0614220006882<br>
Customer contact number: 0599777553<br>
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Kindly contact the customer and arrange collection with customer on priority,<br>
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Best Regards,<br>
Ahmed Omer</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 1 Jul at 3:48 PM
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Greetings .. several times our courier tried to call this customer but never responded . please find the attached call / WhatsApp conversation details for the same &amp; provide
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b>Sent:</b> Friday, July 1, 2022 2:19 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shoeb Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bikram Neupane &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Poovanna KBelliyappa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4530068] - عملية استرجاع</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAM14449E1E8EC24EE4A93E44DDA2A36CD0" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shoeb Khan</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bikram Neupane</span></a>,</span></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 29, 2022 5:04 PM<br>
<b>To:</b> BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akash Datla &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4530068] - عملية استرجاع</span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team,<br>
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Problem Statement: Late Collection<br>
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Order ID: 6149264005<br>
Tracking ID: RP0614220006882<br>
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Kindly contact the customer and arrange collection with customer on priority,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Apoorv</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Mon, 27 Jun at 2:58 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">REMINDER</span></strong>:<br>
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Problem Statement: Late Collection<br>
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Order ID: 6149264005<br>
Tracking ID: RP0614220006882<br>
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Assistance Required:  We request you to pick up the item ASAP.<br>
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Issue Description: Please note that the return request was on (14/06/22). However, it has not been picked up yet.<br>
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Regards,<br>
The Support Team</span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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