Subject: Note Added - [#4410976] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 07:24:07 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4410976    Subject:  Returns   Requester: Trixie Diamse    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">As per update, shipment is lost in transit. Please assist to provide cost and attach the invoice for subject shipment to check for compensation. Thanks.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">AWB: 47515650173</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<div>From: Mohamed Mahmoud &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, July 13, 2022 3:01 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Claudine Maksoud &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4410976] - Returns<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'><a id="OWAAM7F312331BAE94CA698922B72D353B1AE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Marniel
 Baul</span></a>, <a id="OWAAM41DCB78FCF7040AD9D4084718D3D7554" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Avenir Next LT Pro",sans-serif;text-decoration:none'>@Ahmad Alawneh</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Avenir Next LT Pro",sans-serif'>We’re still waiting for an update here.</span></div>
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<b>From:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 30, 2022 3:22 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4410976] - Returns</div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">We are also chasing the concerned team for final disposition.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 966115121821</span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 30, 2022 11:48 AM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4410976] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM2872841DDEB94735AA31D7E224AA064D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Marniel Baul</span></a>,</div>
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<div class="MsoNormal">What’s the update for the below ?</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 6144512943<br>
AWB: 47515650173</span></div>
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<b>From:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 12, 2022 2:21 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4410976] - Returns</div>
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<div class="MsoNormal">Dear,<br>
Noted and same requested. </div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 10, 2022 4:15 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4410976] - Returns</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly update us on the below<br>
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Problem Statement: Late return<br>
Order ID: 6144512943<br>
AWB: 47515650173<br>
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Assistance Required: Need urgent return to the WH<br>
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Issue Description: The item was already collected from customer by you,  But we have not received item at warehouse yet.<br>
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Please check the screenshot from the customer of the message he got from your agent.<br>
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Please return the item as soon as possible to warehouse so refund could be processed<br>
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Thank you for your help! <br>
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Best Regards,<br>
Support team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 8 Jun at 2:41 PM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 8, 2022 5:08 AM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4410976] - Returns</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly update us on above issue.<br>
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Best Regards,<br>
A.Alqumea</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Wed, 1 Jun at 11:56 AM
<span class="separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 1, 2022 10:29 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4410976] - Returns</span></div>
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<span style="font-size:10.0pt;font-family:-apple-system;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4410976&amp;data=05%7C01%7CMarniel%40aramex.com%7C50eed33da2d2452b6fe208da64bef55a%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637933068598037111%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=s4lFE6qhVEG3MSRoM3VQTCNvsoRGBHtmyhUIPzb9KNE%3D&amp;reserved=0" rel="noreferrer">
#4410976</a> raised by Trixie Diamse (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late return<br>
Order ID: 6144512943<br>
AWB: 47515650173<br>
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Assistance Required: Need urgent return to the WH<br>
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Issue Description: The item was already collected from customer by you,  But we have not received item at warehouse yet.<br>
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<u><span style="font-size:10.5pt;font-family:-apple-system">Please check the screenshot from the customer of the message he got from your agent.</span></u><span style="font-size:10.5pt;font-family:-apple-system">
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Please return the item as soon as possible to warehouse so refund could be processed<br>
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