Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jul 2022 16:37:00 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">The swim suit is at your dubai festival city branch on 30th june afternoon handed over to ASHIQ as informed earlier and the inspection is already been done as per your staff at dfc branch so i dont know why this issue is taking ages to resolve and i have chase you guys again and again.</div>
<div dir="auto">Please read my earlier email where i have repeated several times that only the swim cap has been returned to your delivery team whereas the swim suit i have returned already</div>
<div dir="auto">I wish i would not have purchased the product as this is a total time waste just to wait for a resolution, your staff has already accepted MAX fault in this case.</div>
<div dir="auto"><br></div>
<div dir="auto">Its already been 10 days for one complaint to get resolved.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 9 Jul 2022, 17:28 Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div>Hi Irum,<br><br>
</div></div>
<div dir="ltr"><div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.<div></div>
<br><div>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
<div><br></div>
<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
<div><br></div>
<div>We thank you for your understanding and cooperation.</div>
<div><br></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4565382