Subject: Ticket Assigned - Conversation with farhana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 21:12:14 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhana farhana                    Bot:  Hi again! Bot:  Please enter your name Customer:  farhana Bot:  Hi Farhana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:01 AM, 09th Jul                   Abdulqader                   Hi Farhana, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:01 AM, 09th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:02 AM, 09th Jul                   Abdulqader                   You are contacting us regarding 9576237808           01:02 AM, 09th Jul                     farhana                    Wait           01:02 AM, 09th Jul                     farhana                    9576173400           01:03 AM, 09th Jul                     farhana                    Thats the order number           01:04 AM, 09th Jul                     farhana                    Can you check pls           01:04 AM, 09th Jul                   Abdulqader                   Kindly note   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           01:04 AM, 09th Jul                     farhana                    Is your customer care open now           01:04 AM, 09th Jul                   Abdulqader                   Do you mean for the store or customer support team           01:05 AM, 09th Jul                   Abdulqader                   kindly note for customer care 7 days a week, 07:00 AM to 12:00 AM  Call us on 800-MYCP (800-6927)           01:09 AM, 09th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           01:09 AM, 09th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:11 AM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4603540