Subject: Ticket Assigned - Conversation with khawaja muhammad jawad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 20:28:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khawaja muhammad jawad khawaja muhammad jawad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khawaja muhammad jawad Bot:  Hi Khawaja Muhammad Jawad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566040064            12:15 AM, 09th Jul                   Abdulqader                   Hi Khawaja , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:16 AM, 09th Jul                     khawaja muhammad jawad                    how r u           12:16 AM, 09th Jul                     khawaja muhammad jawad                    i had receive my order with 2 pajamas           12:17 AM, 09th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:17 AM, 09th Jul                     khawaja muhammad jawad                    one of pajama i have to return           12:18 AM, 09th Jul                   Abdulqader                   You are contacting us regarding 9577560504           12:18 AM, 09th Jul                     khawaja muhammad jawad                    no           12:18 AM, 09th Jul                     khawaja muhammad jawad                    9577558515           12:19 AM, 09th Jul                   Abdulqader                   Kindly note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           12:20 AM, 09th Jul                     khawaja muhammad jawad                    placing return request online can i select one item out of 2           12:21 AM, 09th Jul                   Abdulqader                   Please You mean this item  Solid 3/4 Pyjamas with Drawstring Closure           12:23 AM, 09th Jul                     khawaja muhammad jawad                    yes           12:23 AM, 09th Jul                     khawaja muhammad jawad                    the one in black i need to return           12:23 AM, 09th Jul                   Abdulqader                   We can create a return request from our end if you agree for that           12:24 AM, 09th Jul                     khawaja muhammad jawad                    yes please           12:25 AM, 09th Jul                     khawaja muhammad jawad                    place a return request for MAX  Solid 3/4 Pyjamas with Drawstring Closure  Color: Black  Size: L           12:25 AM, 09th Jul                   Abdulqader                   We request you to please allow us some time .           12:26 AM, 09th Jul                     khawaja muhammad jawad                    sure           12:26 AM, 09th Jul                   Abdulqader                   We would like to inform you that a new return request has been created on 7/9/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           12:27 AM, 09th Jul                   Abdulqader                   we have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.           12:27 AM, 09th Jul                     khawaja muhammad jawad                    ok           12:27 AM, 09th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           12:28 AM, 09th Jul                     khawaja muhammad jawad                    thank you           12:28 AM, 09th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:28 AM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4603494