Subject: Ticket Assigned - Conversation with osama
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 20:23:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with osama osama                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  osama Bot:  Hi Osama ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552887010            12:08 AM, 09th Jul                   Abdulqader                   Hi Osama, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:09 AM, 09th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:09 AM, 09th Jul                     osama      
               I have placed an order one item was cancelled. How do i get my refund for that item.           12:11 AM, 09th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:11 AM, 09th Jul                   Abdulqader                   You are contacting us regarding 9577796450           12:12 AM, 09th Jul                   Abdulqader                   The ( Quilted Open Toe Slide Sandals) in your order ID 9577796450went out of stock, so we've partially shipped your order and the amount of AED 30.58 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           12:13 AM, 09th Jul                     osama                    Why 30.58. It was 35           12:14 AM, 09th Jul                   Abdulqader                   We would like to inform you that we have processed the refund
  of amount (AED  0.9119 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:16 AM, 09th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           12:17 AM, 09th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 AM, 09th Jul                   Abdulqader                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           12:19 AM, 09th Jul                   Abdulqader                   Do you 
 have any other inquiries that we can help with?           12:20 AM, 09th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:23 AM, 09th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4603491