Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Jul 2022 10:52:58 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  My Account  Ticket comment <div dir="auto">I have contacted the bank on the same day and bank said that amount can be reversed only if Al Rashid Group approve the reversal and within 7-14 days.<div dir="auto"><br></div>
<div dir="auto">It is not the first time it happened but in the other case, a new order number has been issued and the items were delivered.</div>
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<div dir="auto">For this particular case, 2 order numbers has been generated and 2 attempts for payment and both failed and yet i have been debited a certain amount.</div>
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<div dir="auto">It is an inconvenienced since i don't want to order via online now for fear of the same thing to happen again.</div>
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<div dir="auto">I hope this can be sorted out soon in order to close the case and to check if i will be able to order again or not.</div>
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<div dir="auto">Regards, </div>
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<div dir="auto">Michelle</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 8 Jul 2022, 02:29 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Michelle ,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.</div>
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<div dir="ltr">This is clearly not the experience we want our customers to have when they shop with us. <br><br>We'd like to confirm you that order  7376493870 has not been placed successfully as the payment from your BENEFIT used has been unsuccessful.Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the bank. You can also contact your bank to confirm the same information.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4598726