Subject: New Reply Received - Change size
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jul 2022 20:49:27 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Change size  Ticket comment <div dir="auto">Is it ok ,when it was delivered there is no invoice attached only the delivery man give the pouch and i paid for it thank you</div>
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<div>On Thu, Jul 7, 2022, 9:01 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Lisa ,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.<br> <br>Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.<br> <br>You can return online purchases through the below three channels:<br> <br>You can contact our customer support team on (18-00-871 ) to book a return and to be notified of the refund amount based on our return policy.<br> <br>You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.<br><br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
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<br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4598877