Subject: Ticket Assigned - Conversation with shihas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 19:22:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shihas shihas                    Bot:  Hi again! Bot:  Please enter your name Customer:  shihas Bot:  Hi Shihas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503829049            11:15 PM, 06th Jul                   Abdulqader                   Hi Shihas, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:15 PM, 06th Jul                     shihas                    Hi Abdul           11:15 PM, 06th Jul                     shihas                    Wish to know 2 things.           11:15 PM, 06th Jul                     shihas                    Wat is the return policy for click and collect purchased items.           11:16 PM, 06th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:16 PM, 06th Jul                     shihas                    And within how many days i need to return the.product for exchange           11:16 PM, 06th Jul                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           11:17 PM, 06th Jul                   Abdulqader                   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:17 PM, 06th Jul                     shihas                    So they will refund me through cash if i drop in a near store?           11:18 PM, 06th Jul                   Abdulqader                   Yes exactly           11:19 PM, 06th Jul                     shihas                    Ok..Thanks brother..           11:19 PM, 06th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           11:20 PM, 06th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:22 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4594796