Subject: Note Added - [#4418492] Complaint -Guess Bag product quality
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jul 2022 14:06:14 +0000

Hi ,    Sonam Tamang added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4418492    Subject:  Complaint -Guess Bag product quality   Requester: Jithu Jose    Note Content:   <div dir="ltr">
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<div dir="ltr">Hi Manish,</div>
<div dir="ltr">I have already contacted the customer and she will come to store after her vacation (next week)</div>
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<div dir="auto">Best regards,</div>
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<div dir="auto">Sonam Tamang</div>
<div dir="auto">Business Manager</div>
<div dir="auto">Centrepoint, Dalma Mall</div>
<div dir="auto">Abu Dhabi, UAE</div>
<div dir="auto">M: +971 56 4020918</div>
<div dir="auto">E: [email-masked]</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, July 5, 2022 8:19:51 PM<br>
<b>To:</b> Sonam Tamang &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4418492] - Complaint -Guess Bag product quality
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<div dir="ltr">Dear Sonam,<br>
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Thank you for your resonse.<br>
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We request you to please advise if we can ask the cx to visit the Centrepoint, Dalma Mall Abu Dhabi, UAE store in order to get this his item replaced.<br>
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Regards,<br>
Manish</div>
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<blockquote class="x_freshdesk_quote">On Mon, 4 Jul at 4:18 PM <span class="x_separator">
, Sonam Tamang &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Jainul,</div>
<div dir="ltr">We are trying to contact the customer, but the customer is not responding. Lifestyle has decided to replace the product. We will keep on trying to contact the customer.</div>
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<div dir="auto">Best regards,</div>
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<div dir="auto">Sonam Tamang</div>
<div dir="auto">Business Manager</div>
<div dir="auto">Centrepoint, Dalma Mall</div>
<div dir="auto">Abu Dhabi, UAE</div>
<div dir="auto">M: +971 56 4020918</div>
<div dir="auto">E: [email-masked]</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, July 2, 2022 15:14<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Sonam Tamang &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4418492] - Complaint -Guess Bag product quality </div>
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<div dir="ltr">Hi Team,<br>
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Any Updates?<br>
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Customer namer Jithu Jose<br>
Mob:0563703763<br>
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I am writing this email about the product quality that I bought from centrepoint -Dalma Mall ,Musaffa,Abudhabi. I am so disappointed with the quality of the bag I bought from your store . I used this bag only twice and I payed more than 300aed for this bag.
 The straps (sling) of the bag is already toned. I mean the leather is peeling off .I never experienced such a bad quality product from your company. I bought it on March and exchange date is finished so I didn’t contacted your company.I went to your other
 store in Al sharq Mall Baniyas Abudhabi, I informed the store staff at the same time there were other customers complaining about the cheap quality bags provided by your company.<br>
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Regards,</div>
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<blockquote class="x_freshdesk_quote">On Tue, 28 Jun at 5:27 PM <span class="x_separator">
, jainul hussain &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal">Hi <a id="OWAAMA68E2129DCCC4276A7A35C479A59BE46" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Sonam</span></a>
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<div class="x_MsoNormal">Kindly request you to assist on following customer complain…
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<div class="x_MsoNormal">Best Regards!<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<div class="x_MsoNormal">M.Hussain<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<div class="x_MsoNormal">Sr. Executive – Retail Operations<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<div class="x_MsoNormal">M : +971 561 997 151<span style='font-size:12.0pt; font-family:"MS PGothic",sans-serif'></span>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 28, 2022 5:25 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Praveen Jawadi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4418492] - Complaint -Guess Bag product quality</div>
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<div class="x_MsoNormal">Hi <a id="OWAAM8AEB3009FA644C578C7DBE94007AEE97" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</div>
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<div class="x_MsoNormal">Can you please assist with the below.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, June 3, 2022 3:29 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4418492] - Complaint -Guess Bag product quality</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Any Updates?<br>
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Customer namer Jithu Jose<br>
Mob:0563703763<br>
<br>
I am writing this email about the product quality that I bought from centrepoint -Dalma Mall ,Musaffa,Abudhabi. I am so disappointed with the quality of the bag I bought from your store . I used this bag only twice and I payed more than 300aed for this bag.
 The straps (sling) of the bag is already toned. I mean the leather is peeling off .I never experienced such a bad quality product from your company. I bought it on March and exchange date is finished so I didn’t contacted your company.I went to your other
 store in Al sharq Mall Baniyas Abudhabi, I informed the store staff at the same time there were other customers complaining about the cheap quality bags provided by your company.<br>
<br>
Regards,<span class="x_fr-marker">​​</span> </span></div>
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