Subject: Ticket Assigned - Conversation with joharissa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 19:32:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with joharissa joharissa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joharissa umbar Bot:  Hi Joharissa Umbar ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96555492816 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Joharissa, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  Hello , just want  to  follow  up on refund  payment Customer:  They already picked up  the item  for  refund  last wednesday or thursday Agent:  Generally it takes 3- business days for the courier team to deliver the items to our warehouse. Once we receive the item in our warehouse it takes from 2-3 days to run quality check on the items, After we check your returns, we'll process your refund. Customer:  Is there any update on the  system Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joharissa Bot:  Hi Joharissa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Joharissa, My name is Mohamed.Thank you for contacting us. I will be happy to help you! Customer:  Just want to ask about my refund Customer:  8173761854 Customer:  Thats  my  order  number Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  please note that the refund has been done from our end on 15/06/2022 , and it will take 7-14 days to appear in your  account according to your bank procedures. Customer:  Ah ok Customer:  Thank  u Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good morning Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Joharissa umbar Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  8173761854 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Joharissa Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  joharissa Bot:  Hi Joharissa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:15 PM, 05th Jul                   Abdulqader                   Hi Joharissa, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:17 PM, 05th Jul                     joharissa                    I just want to ask when will  centerpoint  credit my refund to my acocunt           11:17 PM, 05th Jul                     joharissa                    8173761854           11:17 PM, 05th Jul                     joharissa                    This is the  order number or reference number           11:18 PM, 05th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:19 PM, 05th Jul                     joharissa                    Ok           11:19 PM, 05th Jul                   Abdulqader                   We would like to inform you that we have processed the refund of amount (KWD 6.00) on (6/15/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           11:19 PM, 05th Jul                     joharissa                    7 to 14  days  from  15  of  june           11:21 PM, 05th Jul                     joharissa                    I   think the 15   day  would be  this  week           11:22 PM, 05th Jul                   Abdulqader                   We are truly sorry for the inconvenience caused to you.           11:22 PM, 05th Jul                   Abdulqader                   if the amount has not appeared in your account we request you to raise objection to your bank and they will check & assist you about the refund.           11:23 PM, 05th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           11:24 PM, 05th Jul                     joharissa                    I have no  time to.go to the  bank , in a first  place  its  not  my fault  its your  company  who  send the  wrong item,           11:25 PM, 05th Jul                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:26 PM, 05th Jul                   Abdulqader                   we will be on touch with you and contact you on your email           11:27 PM, 05th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           11:27 PM, 05th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:30 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589093