Subject: Ticket Assigned - Conversation with nikhil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jul 2022 17:19:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nikhil nikhil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nikhil Bot:  Hi Nikhil ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-
 15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97336941997            09:09 PM, 05th Jul                     nikhil                    Hello           09:10 PM, 05th Jul                   Abdulqader                   Hi Nikhil, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:10 PM, 05th Jul                     nikhil                    Hi           09:10 PM, 05th Jul                     nikhil                    I haven't get
  my refund amount yet           09:10 PM, 05th Jul                   Abdulqader                   You are contacting us regarding 7375135634           09:11 PM, 05th Jul                     nikhil                    Your refund of BHD 3.00 for order 7374801633 is on its way & will be credited in 5-7 business days.           09:11 PM, 05th Jul                     nikhil                    This order           09:11 PM, 05th Jul                     nikhil                    I got this msg on 23rd june           09:12 PM, 05th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:13 PM, 05th Jul                     nikhil                    Okays           09:13 PM, 05th Jul                     nikhil                    Will wait           09:13 PM, 05th Jul                   Abdulqader                   We would like to inform you that we have processed the refund of amount (BHD3)
  in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:13 PM, 05th Jul                     nikhil                    So it will not credited to my acc ?           09:14 PM, 05th Jul                     nikhil                    I mean bank acc           09:14 PM, 05th Jul                   Abdulqader                   we have processed the refund to  my credit wallet in app           09:15 PM, 05th Jul                     nikhil                    Okay let me check           09:16 PM, 05th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           09:17 PM, 05th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderfu
 l day.           09:19 PM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4588428