Subject: Ticket Assigned - Conversation with feda
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 20:07:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with feda feda                    Bot:  Hi again! Bot:  Please enter your name Customer:  feda Bot:  Hi Feda ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:01 AM, 05th Jul                   Abdulqader                   Hi Feda, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:01 AM, 05th Jul                     feda                    I placed my order to the wrong pick up location           12:01 AM, 05th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:01 AM, 05th Jul                     feda                    I want to change the pick up store           12:01 AM, 05th Jul                     feda                    From Dubai to Galleria Mall in Marayah Island           12:02 AM, 05th Jul                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.  Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.           12:02 AM, 05th Jul                     feda                    Ok. So can't cancel the order right now?           12:03 AM, 05th Jul                     feda                    Hello? Can I cancel my order?           12:04 AM, 05th Jul                   Abdulqader                   We are truly sorry for the inconvenience caused to you. At this moment we can not cancel the order The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           12:04 AM, 05th Jul                     feda                    Ok, thank you           12:04 AM, 05th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           12:05 AM, 05th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 AM, 05th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4583629