Subject: Ticket Assigned - Conversation with zahra
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 19:58:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahra zahra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zahra Bot:  Hi Zahra ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569041008            11:50 PM, 04th Jul                     zahra                    Ok           11:50 PM, 04th Jul                     zahra                    ??           11:51 PM, 04th Jul                   Abdulqader                   Hi Zahra, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:51 PM, 04th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:51 PM, 04th Jul                     zahra                    Hiii           11:51 PM, 04th Jul                     zahra                    I ordered online ! Click n pick           11:52 PM, 04th Jul                     zahra                    But now i need to refund that bcoz of size           11:52 PM, 04th Jul                     zahra                    Can u guide me           11:52 PM, 04th Jul                     zahra                    Where i can process that           11:52 PM, 04th Jul                     zahra                    Online or in the store?           11:52 PM, 04th Jul                   Abdulqader                   Could you please share your order number so that I can assist you further?           11:52 PM, 04th Jul                     zahra                    And payment done by the card           11:52 PM, 04th Jul                     zahra                    9577006402           11:53 PM, 04th Jul                   Abdulqader                   Kindly note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX ) store across the UAE.           11:54 PM, 04th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           11:56 PM, 04th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4583591