Subject: Ticket Assigned - Conversation with reem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 17:48:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reem reem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reem Bot:  Hi Reem ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588802457            09:28 PM, 04th Jul                   Abdulqader                   H Reem, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:29 PM, 04th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:31 PM, 04th Jul                     reem                    okay           09:31 PM, 04th Jul                   Abdulqader                   Could you please share your order number so that I can assist you further?           09:33 PM, 04th Jul                     reem                    order number 9576794645           09:33 PM, 04th Jul                     reem                    I'd like to return the whole order please           09:33 PM, 04th Jul                     reem                    the size's off for me           09:33 PM, 04th Jul                   Abdulqader                   We are truly sorry to hear that  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           09:35 PM, 04th Jul                     reem                    I don't have an account. I checked out as a guest           09:35 PM, 04th Jul                     reem                    can't you do it for me, please?           09:36 PM, 04th Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:37 PM, 04th Jul                     reem                    take your time           09:38 PM, 04th Jul                   Abdulqader                   We would like to inform you that a new return request has been created on7/4/22] on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           09:40 PM, 04th Jul                     reem                    thank you a lot           09:40 PM, 04th Jul                     reem                    have a great night           09:40 PM, 04th Jul                     reem                    can you though check if it contains all five items please?           09:42 PM, 04th Jul                     reem                    it shows only three items to be returned to you           09:42 PM, 04th Jul                   Abdulqader                   kindly note is 5 items           09:43 PM, 04th Jul                     reem                    okay. thank you           09:44 PM, 04th Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           09:45 PM, 04th Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:47 PM, 04th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4583125