Subject: New Reply Received - Return request
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 15:40:10 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Return request   Ticket comment <div>The courier was collected three items. 2 sets of body shorts and one set of body shirts.<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 3 Jul 2022, at 10:23 PM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4548266</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4548266<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Abdulqader Ahmed : </div>
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<div dir="ltr">Hi Shuwana,<br>
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Thanks for your response.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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Regarding the item ( Set of 5 - Printed Boyshorts with Elasticated Waistband )item not collected by the courier  Please provide us with the date of returning the products and the tracking number for the return process or the return invoice also clarify whether
 the products have been returned with a return request from another order or not.<br>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4548266