Subject: Ticket Assigned - Conversation with jeera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jul 2022 19:21:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeera jeera                    Bot:  Hi again! Bot:  Please enter your name Customer:  jeera Bot:  Hi Jeera ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7376659301 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:03 PM, 03rd Jul                   Abdulqader                   Hi Jeera, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:04 PM, 03rd 
 Jul                     jeera                    I collected my order a few hours before           11:04 PM, 03rd Jul                     jeera                    There was a set of 2 pieces but 1 of them is missing from a set           11:04 PM, 03rd Jul                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:04 PM, 03rd Jul                     jeera                    Ok           11:05 PM, 03rd Jul                   Abdulqader                   We are truly sorry to hear that you received an incompleted item Kindly provide us the name of the item as mentioned on the website so that we assist you with this accordingly.           11:06 PM, 03rd Jul                     jeera                    Just a second           11:06 PM, 03rd Jul                     jeera                    Junior printed pants with elasticated waistband           11:07 PM, 03rd Jul                     jeera    
                 This is not first time it happened with me           11:08 PM, 03rd Jul                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. We would like to inform you that a new return request has been created on7/3/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           11:10 PM, 03rd Jul                   Abdulqader                   Please consider this a rare exception. We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.           11:10 PM, 03rd Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           11:12 PM, 03rd Jul                     jeera                    Yes           
 11:12 PM, 03rd Jul                     jeera                    I had requested one more item for return           11:12 PM, 03rd Jul                     jeera                    Now I want it to be collected from address to confirm           11:13 PM, 03rd Jul                     jeera                    Can you please confirm address for both return of orders           11:13 PM, 03rd Jul                     jeera                    Flat 11 building 886 road 2117 block 921 bukuwara           11:14 PM, 03rd Jul                   Abdulqader                   Kinldy note this is the address 923A, road 1116, block 911           11:15 PM, 03rd Jul                   Abdulqader                   Do you have any other inquiries that we can help with?           11:18 PM, 03rd Jul                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:20 PM, 03rd Jul                                          View conv
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