Subject: Ticket Assigned - Conversation with suaad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jun 2022 19:50:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with suaad suaad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  suaad Bot:  Hi Suaad ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507200014            11:39 PM, 28th Jun                   Abdulqader                   Hi Suaad, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:40 PM, 28th Jun                   Abdulqader                   You are contacting us regarding 9575888896           11:40 PM, 28th Jun                     suaad                    i cant choose return for last item inbthe list           11:41 PM, 28th Jun                     suaad                    the screen will not scroll down and the app require to fill the return reason           11:41 PM, 28th Jun                   Abdulqader                   Kindly provide u the name of the item as mentioned on the website so that we assist you with this accordingly.           11:42 PM, 28th Jun                     suaad                    ok,           11:43 PM, 28th Jun                     suaad                    Philips Avent Calssic fast flow silicone teats           11:44 PM, 28th Jun                     suaad                    I already requested to change two but i couldn't reach the third one because the reasons bar will not show           11:44 PM, 28th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:45 PM, 28th Jun                   Abdulqader                   We would like to inform you that a new return request has been created on6/28/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           11:47 PM, 28th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           11:47 PM, 28th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:50 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4556011