Subject: Ticket Assigned - Conversation with madiha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Jun 2022 18:47:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with madiha madiha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  madiha Bot:  Hi Madiha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503736593            10:31 PM, 28th Jun                     madiha                    Plz           10:31 PM, 28th Jun                   Abdulqader                   Hi Madiha, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:33 PM, 28th Jun                     madiha                    I want yo cancel my order           10:33 PM, 28th Jun                     madiha                    Becuase pick up location us far from me           10:33 PM, 28th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:34 PM, 28th Jun                   Abdulqader                   Could you please share your order number so that I can assist you further?           10:34 PM, 28th Jun                     madiha                    9575748732           10:34 PM, 28th Jun                     madiha                    Order bumber           10:34 PM, 28th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:36 PM, 28th Jun                     madiha                    How many mintues           10:37 PM, 28th Jun                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           10:41 PM, 28th Jun                     madiha                    Not possible           10:42 PM, 28th Jun                     madiha                    Its far           10:42 PM, 28th Jun                   Abdulqader                   We truly sorry we can not cancel the order at this moment           10:44 PM, 28th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           10:46 PM, 28th Jun                   Abdulqader                   نحن نعتذر بصدق عن أي إزعاج ، ومع ذلك ، يرجى ملاحظة أن شريك البريد السريع قد يستغرق ما يصل إلى 3-5 أيام عمل لترتيب عملية الاستلام. سيتصلون بك على رقم الهاتف المسجل عند ترتيب الاستلام معك: +97338358677). إذا لم يتم الانتهاء من التجميع بعد السماح بذلك الوقت ، فيرجى الرجوع إلينا وإخبارنا بذلك ، وسنكون سعداء بمساعدتك.           10:47 PM, 28th Jun                   Abdulqader                   Kindly ignore the message           10:47 PM, 28th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:47 PM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4555783