Subject: Ticket Assigned - Conversation with divya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jun 2022 20:46:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya divya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  divya Bot:  Hi Divya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer fo
 r us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466273094            12:39 AM, 28th Jun                     divya                    Ok           12:39 AM, 28th Jun                   Abdulqader                   Hi Divya, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:40 AM, 28th Jun                   Abdulqader                   You are contacting us regarding 4675305513           12:40 AM, 28th Jun                     divya                    Yes           12:41 AM, 28th Jun                     divya                    My credit says i hv qr 13 balance           12:41 AM, 28th Jun      
                divya                    Is it different?           12:42 AM, 28th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:42 AM, 28th Jun                     divya                    Ok           12:43 AM, 28th Jun                   Abdulqader                   We would like to inform you that we have processed the refund of amount (QAR13.63 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           12:43 AM, 28th Jun                     divya                    But my refund was supposed to be qr 62.50           12:44 AM, 28th Jun                     divya                    Why only 13.63?           12:44 AM, 28th Jun                  
  Abdulqader                   We would like to inform you that we have processed the refund of amount (QAR48.86) on (  6/26/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           12:45 AM, 28th Jun                     divya                    Ok           12:45 AM, 28th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           12:45 AM, 28th Jun                     divya                    No. Thanks           12:46 AM, 28th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:46 AM, 28th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4551340