Subject: Ticket Assigned - Conversation with katherine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jun 2022 19:25:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with katherine katherine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  katherine Bot:  Hi Katherine ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563734505            11:06 PM, 27th Jun                   Abdulqader                   Hi Katherine, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:06 PM, 27th Jun                     katherine                    Hello           11:07 PM, 27th Jun                   Abdulqader                   You are contacting us regarding 9575045143           11:07 PM, 27th Jun                     katherine                    I have some items i need to return but the order history is still showing processing           11:07 PM, 27th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:08 PM, 27th Jun                     katherine                    Ok           11:09 PM, 27th Jun                     katherine                             11:09 PM, 27th Jun                   Abdulqader                    We are truly sorry for the inconvenience caused to you.            11:10 PM, 27th Jun                   Abdulqader                   Kindly provide us the name of the item as mentioned on the website so that we can create a return request from our end.           11:10 PM, 27th Jun                     katherine                    I need to return the solid mid-rise harem pants with elasticised waistband and pockets, and also the 2 solid vest with scoop neck and spaghetti shoulder straps           11:12 PM, 27th Jun                     katherine                             11:12 PM, 27th Jun                     katherine                    Can i return them via one of the stores?           11:13 PM, 27th Jun                   Abdulqader                   Kindly confirm if you would like to return the store           11:14 PM, 27th Jun                     katherine                    I would like to return them thru a store specif. WTC abu dhabi branch           11:15 PM, 27th Jun                   Abdulqader                   ·You can now drop off your return to any (MAX) store across the UAE.           11:16 PM, 27th Jun                     katherine                    Do i need any return ticket to show the store?           11:16 PM, 27th Jun                   Abdulqader                   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centerpoint) store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:17 PM, 27th Jun                   Abdulqader                   Sorry MAX           11:17 PM, 27th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           11:18 PM, 27th Jun                     katherine                    I purchased it online and there's no receipt with it           11:18 PM, 27th Jun                   Abdulqader                   Invoice has been sent successfully for order 9575045143  to [email-masked]]           11:19 PM, 27th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           11:19 PM, 27th Jun                     katherine                    Okay, thank you. Last question. Do i need to print out the invoice and give to the staff or can i just show them the receipt in my email?           11:21 PM, 27th Jun                   Abdulqader                   No need to  print out the invoice  you can only show the order number or photo of the invoice           11:23 PM, 27th Jun                     katherine                    Ok.thanks a lot for your help!           11:23 PM, 27th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           11:23 PM, 27th Jun                     katherine                    None. Thanks! Have a good evening!           11:24 PM, 27th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:24 PM, 27th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4551170