Subject: Ticket Assigned - Conversation with sharmeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Jun 2022 18:57:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharmeen sharmeen                    Bot:  Hi again! Bot:  Please enter your name Customer:  sharmeen Bot:  Hi Sharmeen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:44 PM, 27th Jun                     sharmeen                    Hello, i want to return an item which i ordered online, can i go to the centrepoint store & return it           10:45 PM, 27th Jun                   Abdulqader                   Hi Sharmeen, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:46 PM, 27th Jun                     sharmeen                    Or do i neet to return it by online ?           10:46 PM, 27th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:46 PM, 27th Jun                     sharmeen                    Ok           10:46 PM, 27th Jun                   Abdulqader                   You are contacting us regarding 7375706726           10:46 PM, 27th Jun                     sharmeen                    Yes           10:46 PM, 27th Jun                   Abdulqader                   Kindly note  we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.   You can return online purchases through the below three channels:   ·You can contact our customer support team on (8000-1271) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Splash) store across the (Bahrain).           10:47 PM, 27th Jun                   Abdulqader                   We would like to inform you that a new return request has been created on 6/27/22  Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           10:48 PM, 27th Jun                     sharmeen                    The refund will issued at the same time ?           10:48 PM, 27th Jun                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method           10:49 PM, 27th Jun                     sharmeen                    Can i return the product & buy something else of the same value  ?           10:49 PM, 27th Jun                   Abdulqader                   We truly sorry you can't do that           10:50 PM, 27th Jun                     sharmeen                    Ok           10:51 PM, 27th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           10:51 PM, 27th Jun                     sharmeen                    Will the courier person call before coming ?           10:52 PM, 27th Jun                   Abdulqader                   They will contact you on the following contact number when arranging the collection with you: +97334210183).           10:53 PM, 27th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           10:54 PM, 27th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:56 PM, 27th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4551067