Subject: Ticket Assigned - Conversation with eriny
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 18:31:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eriny eriny                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eriny Bot:  Hi Eriny ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508671618            10:24 PM, 26th Jun                   Abdulqader                   Hi Eriny, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:25 PM, 26th Jun                   Abdulqader                   You are contacting us regarding 9575416928           10:26 PM, 26th Jun                     eriny                    I ordered 2 items online and i checked out like gust i need to change them or return           10:26 PM, 26th Jun                     eriny                    As both of them not feet at all           10:26 PM, 26th Jun                   Abdulqader                   kindly note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           10:27 PM, 26th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           10:28 PM, 26th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4546651