Subject: Ticket Assigned - Conversation with deepika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 17:59:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deepika deepika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deepika Bot:  Hi Deepika ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take
  an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556753265            09:55 PM, 26th Jun                     deepika                    Okay           09:55 PM, 26th Jun                   Abdulqader                   Hi Deepika, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:55 PM, 26th Jun                   Abdulqader                   You are contacting us regarding 9575083902           09:55 PM, 26th
  Jun                     deepika                    Hi.. I have a credit balance of 80aed. Can I use it in store.           09:55 PM, 26th Jun                     deepika                    Yes           09:56 PM, 26th Jun                   Abdulqader                   Kindly note You can use your my credit account in your online purchase only           09:57 PM, 26th Jun                     deepika                    Ohh.. no possibility to use it in the store           09:57 PM, 26th Jun                   Abdulqader                   We are truly sorry we can not use it in the store.           09:58 PM, 26th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           09:59 PM, 26th Jun                     deepika                    Alright.. no other query. Thanks           09:59 PM, 26th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. 
           09:59 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4546544