Subject: Ticket Assigned - Conversation with shams
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 17:50:18 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shams shams                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shams Bot:  Hi Shams ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97333177010            09:38 PM, 26th Jun                   Abdulqader                   Hi Shams, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:39 PM, 26th Jun                   Abdulqader                   You are contacting us regarding 7375613600           09:40 PM, 26th Jun                     shams                    Im trying to return a dress but the reason button is behind the return button           09:40 PM, 26th Jun                     shams                    I cannot enter the reason it doesnt appear           09:41 PM, 26th Jun                   Abdulqader                   Kindly provide us the name of the item as mentioned on the website so that we can create a return request from our end           09:41 PM, 26th Jun                     shams                             09:42 PM, 26th Jun                   Abdulqader                   only this item Floral Print Tiered Midi Dress with Shirred Detail and Square Neck           09:44 PM, 26th Jun                     shams                    Yes only 1           09:44 PM, 26th Jun                   Abdulqader                   We would like to inform you that a new return request has been created on 6/26/22on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           09:45 PM, 26th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           09:45 PM, 26th Jun                     shams                    I want to replace it with another dress           09:45 PM, 26th Jun                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items  however, we do not have an exchange option available online at this time           09:46 PM, 26th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           09:47 PM, 26th Jun                     shams                    Thank you           09:47 PM, 26th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:48 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4546512