Subject: Ticket Assigned - Conversation with hey
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 17:10:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hey hey                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hey Bot:  Hi Hey ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565441916            09:02 PM, 26th Jun                     hey                    Sure           09:02 PM, 26th Jun                     hey                    ?           09:03 PM, 26th Jun                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:03 PM, 26th Jun                     hey                    Hey           09:03 PM, 26th Jun                     hey                    I have two belts in my cart           09:03 PM, 26th Jun                     hey                    Just lemme knoe it has resturn policy right           09:03 PM, 26th Jun                     hey                    ?           09:04 PM, 26th Jun                   Abdulqader                   Could you please share your order number so that I can assist you further?           09:05 PM, 26th Jun                     hey                    I didnt order as yer           09:05 PM, 26th Jun                     hey                    Yet           09:05 PM, 26th Jun                     hey                    They are in my cart           09:05 PM, 26th Jun                     hey                    Basket           09:05 PM, 26th Jun                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           09:05 PM, 26th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           09:07 PM, 26th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:10 PM, 26th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4546335