Subject: Ticket Assigned - Conversation with hammad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Jun 2022 18:32:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hammad hammad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hammad Bot:  Hi Hammad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504068813            10:23 PM, 18th Jun                   Abdulqader                   Hi Hammad, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:24 PM, 18th Jun                     hammad                    Can I exchange an item from any nearest store??           10:25 PM, 18th Jun                   Abdulqader                   Could you please share your order number so that I can assist you further?           10:26 PM, 18th Jun                     hammad                    I have bought it from dalma mall           10:27 PM, 18th Jun                   Abdulqader                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           10:28 PM, 18th Jun                     hammad                    Thank you           10:29 PM, 18th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           10:29 PM, 18th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:31 PM, 18th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4514803