Subject: Ticket Assigned - Conversation with salma
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jun 2022 23:23:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salma salma                    Bot:  Hi again! Bot:  Please enter your name Customer:  salma Bot:  Hi Salma ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:06 AM, 18th Jun                     salma                    Okay           03:06 AM, 18th Jun                   Abdulqader                   Hi, Salma thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:07 AM, 18th Jun          
            salma                    I ordered 2 shirts from max btw i wanna return cz it's damaged           03:09 AM, 18th Jun                   Abdulqader                   You are contacting us regarding 4672676312           03:09 AM, 18th Jun                     salma                             03:09 AM, 18th Jun                     salma                             03:09 AM, 18th Jun                     salma                    Even it's not showing delivered also so i couldn't return           03:10 AM, 18th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:11 AM, 18th Jun                     salma                    From the day i received it I'm trying  to reach but system not shows the details properly           03:12 AM, 18th Jun                   Abdulqader                   We are truly sorry for the inconvenience caused to you. As per our return policy, we can 
 only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (Jun 3, 2022), so we won't be able to initiate a return request here.           03:12 AM, 18th Jun                     salma                    Hey your system not shows that the things are delivered           03:13 AM, 18th Jun                   Abdulqader                   Kindly provide us  the name of the item as mentioned on the website so that we assist you with this accordingly.           03:14 AM, 18th Jun                     salma                    Thats the problem without it's shows delivered  how can i return?           03:14 AM, 18th Jun                     salma                             03:14 AM, 18th Jun                   Abdulqader                   Only this item Solid Oxford Shirt with Long Sleeves and Mandarin Collar           03:15 AM, 18th Jun                     salma                    No black one also           03:16 AM, 18th Jun    
                  salma                    Both are damaged           03:16 AM, 18th Jun                   Abdulqader                   We would like to inform you that a new return request has been created on 6/18/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           03:18 AM, 18th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           03:18 AM, 18th Jun                     salma                    Okay           03:19 AM, 18th Jun                     salma                    When can i get the refund?           03:19 AM, 18th Jun                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the a
 mount you paid online will be refunded back to your original payment method           03:20 AM, 18th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           03:21 AM, 18th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:23 AM, 18th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4511162