Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jun 2022 22:21:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503023308            02:07 AM, 18th Jun                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:08 AM, 18th Jun                     hi                    Hi,           02:08 AM, 18th Jun                     hi                    Actually i am trying to place my first online order and it says I have promo code of 20% off           02:08 AM, 18th Jun                     hi                    However I didn’t make the purchase yet and now when i am using the code it says voucher is already used           02:08 AM, 18th Jun                     hi                    Can you please check the promo code because i still didn’t place my order           02:09 AM, 18th Jun                     hi                    Are u there ?           02:10 AM, 18th Jun                   Abdulqader                   Kindly provide us the screenshot of voucher           02:10 AM, 18th Jun                     hi                             02:10 AM, 18th Jun                     hi                    This one           02:11 AM, 18th Jun                     hi                    Before when i was making the purchase it worked but i didn’t place the order           02:11 AM, 18th Jun                     hi                    Now when i want to place order it says it is used           02:11 AM, 18th Jun                     hi                    This is my first time purchase online           02:11 AM, 18th Jun                     hi                    ??           02:12 AM, 18th Jun                   Abdulqader                   You have been applied the voucher  by this email [email-masked]           02:12 AM, 18th Jun                     hi                    Can you please reactivate this code so that I can place my first online order           02:13 AM, 18th Jun                   Abdulqader                   kindly note the first order  was 9671920570           02:14 AM, 18th Jun                     hi                    Are u there ?           02:14 AM, 18th Jun                     hi                    Hello ???           02:16 AM, 18th Jun                   Abdulqader                   Kindly note you can not applied the voucher code as you  have already did the first order9671920570           02:16 AM, 18th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           02:18 AM, 18th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 AM, 18th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4511113