Subject: Ticket Assigned - Conversation with khushboo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 21:04:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khushboo khushboo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khushboo Bot:  Hi Khushboo ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585830312            12:39 AM, 17th Jun                     khushboo                    ok           12:40 AM, 17th Jun                   Abdulqader                   Hi Khushboo, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:41 AM, 17th Jun                     khushboo                    hi           12:41 AM, 17th Jun                     khushboo                    my refund was paid to my old card. but I never got it back           12:41 AM, 17th Jun                     khushboo                    If you see my last complaint in May or April           12:42 AM, 17th Jun                     khushboo                    you will know the case           12:42 AM, 17th Jun                   Abdulqader                   Could you please share your order number so that I can assist you further?           12:44 AM, 17th Jun                     khushboo                    Date was 7th MAY           12:44 AM, 17th Jun                     khushboo                    9569396360           12:46 AM, 17th Jun                     khushboo                    Order number           12:46 AM, 17th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:46 AM, 17th Jun                     khushboo                    Ok           12:46 AM, 17th Jun                   Abdulqader                   We'd like to confirm you that order ID 9569396360 has been cancelled as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:47 AM, 17th Jun                     khushboo                    this is wrong           12:47 AM, 17th Jun                     khushboo                    Amt was deducted and I have SMS that it refunded also           12:47 AM, 17th Jun                     khushboo                    in my card statement it shows deducted           12:48 AM, 17th Jun                     khushboo                    I spoke to Staff at cent repoint oasis mall, they confirmed and spoke to Customer service           12:48 AM, 17th Jun                   Abdulqader                   Kindly share the statement bank showing amount was deducted so we can assist you better           12:50 AM, 17th Jun                     khushboo                    Pls first listen to the call           12:50 AM, 17th Jun                     khushboo                    same day as the order           12:51 AM, 17th Jun                     khushboo                    7th May 2022           12:51 AM, 17th Jun                   Abdulqader                   We are truly sorry for the inconvenience caused to you.  if the amount has been deducted we request please to raise objection to your bank and they will check & assist you about the refund.           12:52 AM, 17th Jun                     khushboo                    No. Mistake is Centerpoint's           12:53 AM, 17th Jun                     khushboo                    I paid from new card, but after cancellation they refunded to my old card that was still saved           12:54 AM, 17th Jun                     khushboo                    Centrepoint should by default pay back to same card           12:54 AM, 17th Jun                   Abdulqader                   Kindly share the statement bank showing amount was deducted so that we can investigate further and assist you accordingly with this.           12:54 AM, 17th Jun                     khushboo                    I will only share screenshot           12:55 AM, 17th Jun                     khushboo                    is that ok?           12:55 AM, 17th Jun                   Abdulqader                   We need a statement bank to check your issue           12:56 AM, 17th Jun                     khushboo                             12:58 AM, 17th Jun                     khushboo                    Its The transaction of AED 79           12:58 AM, 17th Jun                   Abdulqader                   We would like to inform you that in order to investigate further, we would need the following information: ​ 1. Date of deduction 2. Email id used to place the order 3. Amount deducted 4. Authorization Code or the complete card number 5. Bank statement showing the debit           01:00 AM, 17th Jun                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           01:02 AM, 17th Jun                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:04 AM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4508120