Subject: Ticket Assigned - Conversation with jubna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 20:51:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jubna jubna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jubna Bot:  Hi Jubna ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568770131            12:28 AM, 17th Jun                     jubna                    Ok           12:28 AM, 17th Jun                   Abdulqader     
               Hi, Jubna thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:29 AM, 17th Jun                     jubna                    Hello there           12:30 AM, 17th Jun                     jubna                    Ive placed an order and it has been delivered,  but one of the item was already damaged           12:30 AM, 17th Jun                     jubna                    And hence i requested for return           12:30 AM, 17th Jun                     jubna                    What do i do now           12:30 AM, 17th Jun                     jubna                    When can i return it and get a new one in place           12:31 AM, 17th Jun                     jubna                    As it can get sold out           12:31 AM, 17th Jun                     jubna                    Only one piece left           12:31 AM, 17th Jun                     jubna                    And same piece and size           12:31 AM, 17th Jun              
      Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:33 AM, 17th Jun                     jubna                    Yes please as fast as you can           12:33 AM, 17th Jun                   Abdulqader                   Could you please share your order number so that I can assist you further?           12:34 AM, 17th Jun                     jubna                    Sure           12:34 AM, 17th Jun                     jubna                             12:35 AM, 17th Jun                   Abdulqader                   We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.           12:38 AM, 17th Jun                   Abdulqader                   We would like to inform you that a new return request has been created           12:39 AM, 17th Jun                     jubna                    
 Wud i get the same piece?           12:39 AM, 17th Jun                     jubna                    Because only one more piece is left           12:39 AM, 17th Jun                     jubna                    And because of the damage i dont wanna loose this piece of cloth wear           12:40 AM, 17th Jun                   Abdulqader                   We are truly sorry to hear that   we do not have an exchange option available online at this time.           12:41 AM, 17th Jun                     jubna                    Also may i know when this can be solved as i will have to travel next month           12:41 AM, 17th Jun                     jubna                    So can i order it now in trust that the return will be quick along with refund           12:42 AM, 17th Jun                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. If the collection
  has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           12:45 AM, 17th Jun                     jubna                    Oky           12:45 AM, 17th Jun                     jubna                    Thank you           12:45 AM, 17th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           12:46 AM, 17th Jun                     jubna                    Refund is there right           12:46 AM, 17th Jun                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method           12:48 AM, 17th Jun                     jubna         
            Oky           12:48 AM, 17th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           12:49 AM, 17th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:51 AM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4508102