Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 20:48:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501375003            12:31 AM, 17th Jun                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:33 AM, 17th Jun                     hi                    Hi           12:33 AM, 17th Jun                     hi                    I just made a purchase through the app and money was deducted from my credit card but i didn't receive a
 ny confirmation and the items still in the basket           12:35 AM, 17th Jun                     hi                    Normally once money deducted i get confirmation email and message           12:36 AM, 17th Jun                     hi                    So is there a problem happened or confirmation will be received later or what           12:37 AM, 17th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:38 AM, 17th Jun                     hi                    /startOver           12:38 AM, 17th Jun                     hi                    Ok           12:39 AM, 17th Jun                   Abdulqader                   As we can see your order is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           12:41 AM, 17th Jun                     hi                    Payment is done from
  my side           12:41 AM, 17th Jun                   Abdulqader                   Kindly wait for 1-2 hours to get the details for your order           12:43 AM, 17th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           12:45 AM, 17th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:47 AM, 17th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4508099