Subject: New Reply Received - I received a damaged item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 19:03:03 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  I received a damaged item  Ticket comment <div dir="ltr">The pickup agent was extremely rude and misbehaved with my husband!!!! Kindly note he picked it up right now at 7:20 with two boxed cause one didn’t fit in. Like the image i sent before so that you are aware so the driver doesn’t misplace it.
 Kindly process the refund once the item is received this was an extremely awful experience. Kindly manage your drivers this is not how it’s supposed to be!!! You can check his phone history my husband was talking very nicely to him and he cut the line on his
 face!!!! What is this?<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15 Jun 2022, at 11:33 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi <span style='color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>
Amna</span>,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that you wish to exchange the items due to a damaging issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div dir="ltr">·You can contact our customer support team to make a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Babyshop) store across the UAE.</div>
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<div style="box-sizing: border-box" dir="ltr">Once again your product may take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div style="box-sizing: border-box">Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.</div>
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<div style="box-sizing: border-box">We thank you for your understanding and cooperation.</div>
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<br style='box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(245, 247, 249); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4498983