Subject: Ticket Assigned - Conversation with ali alhaddar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 16:16:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ali alhaddar ali alhaddar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ali alhaddar Bot:  Hi Ali Alhaddar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97333218800            06:07 PM, 12th Jun                   Aya                   Hello Ali , I am Aya, thank you for contacting us. how may I help you today.           06:08 PM, 12th Jun                     ali alhaddar                    Hello i ordered online but one of my orders came in wrong size           06:08 PM, 12th Jun                   Aya                   Could you please confirm that this is your order 7373797201           06:09 PM, 12th Jun                     ali alhaddar                    Yes           06:10 PM, 12th Jun                   Aya                   Please provide us with the name of the item you supposed to receive, and images about the item you received instead of the one you ordered.           06:10 PM, 12th Jun                     ali alhaddar                             06:10 PM, 12th Jun                     ali alhaddar                             06:10 PM, 12th Jun                     ali alhaddar                    They were supposed to be large to XL           06:11 PM, 12th Jun                     ali alhaddar                    Not*           06:12 PM, 12th Jun                   Aya                   You have ordered 2 from this type, and you have received only one wrongly right ?           06:13 PM, 12th Jun                     ali alhaddar                    Yes           06:13 PM, 12th Jun                     ali alhaddar                    Rest are okay           06:13 PM, 12th Jun                   Aya                    We would like to inform you that a return request has been created for the product from the order No. (7373797201) dated on (6/12/22) and the item will be received by the transport partner LMG within 3 to 5 working days .   You can also track the return request via the LMG website https://bit.ly/3v0Daf7 through the tracking number (RP0612220006245).           06:14 PM, 12th Jun                   Aya                   Is there anything else may I assist you?           06:14 PM, 12th Jun                     ali alhaddar                    It will be refunded right?           06:14 PM, 12th Jun                   Aya                   Yes sure, and please accept our full apology for this mistake           06:15 PM, 12th Jun                     ali alhaddar                    Through my bank account or in cash?           06:15 PM, 12th Jun                   Aya                   The amount will be refunded to your My Credit on the app as you have paid through the cash           06:16 PM, 12th Jun                     ali alhaddar                    Okay thanks           06:16 PM, 12th Jun                     ali alhaddar                    Wait a minute, so it will be refunded as a voucher only?           06:17 PM, 12th Jun                     ali alhaddar                    I would prefer a bank refund or cash since i already paid           06:17 PM, 12th Jun                   Aya                   Please note that it will be refunded to you My Credit not as a voucher           06:17 PM, 12th Jun                   Aya                   And you can use your My Credit on your future purchases at any time           06:17 PM, 12th Jun                     ali alhaddar                    I don't want that           06:18 PM, 12th Jun                   Aya                   As well, please accept our full apology that as per our policy in case you have place the order as a cash on delivery and you return it the amount will be refunded to your My Credit           06:18 PM, 12th Jun                     ali alhaddar                    I paid online           06:18 PM, 12th Jun                     ali alhaddar                    Not by cash           06:19 PM, 12th Jun                   Aya                   Yes I have checked and it turns that you have paid by BENEFIT and the amount will be refunded to your My Credit           06:22 PM, 12th Jun                     ali alhaddar                    Cant the item be replaced by the correct one instead of this because i don't will not use the refund if it was through "my credit" anytime soon           06:23 PM, 12th Jun                     ali alhaddar                    It's not my mistake but it's rather on your end delivering the wrong item!           06:24 PM, 12th Jun                   Aya                   Please accept our full apology that the exchange service is not currently available for Centrepoint\Splash           06:24 PM, 12th Jun                     ali alhaddar                    So i should expect to get money through "my credit" when i ordered and fully paid through my bank account, because YOU were responsible for bringing the wrong items???           06:25 PM, 12th Jun                     ali alhaddar                    That's unreasonable           06:25 PM, 12th Jun                     ali alhaddar                    I           06:25 PM, 12th Jun                   Aya                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:26 PM, 12th Jun                     ali alhaddar                    Im not returning something i didn't like or it didn't fit me           06:26 PM, 12th Jun                   Aya                   We will raise your issue and get back to you at the soonest           06:26 PM, 12th Jun                     ali alhaddar                    YOU DELIVERED THE WRONG ITEM!           06:26 PM, 12th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4487442