Subject: New Reply Received - RE: Sorry, your order was not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 04:06:33 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  RE: Sorry, your order was not processed  Ticket comment <div dir="auto">Good Morning!</div>
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<div dir="auto">So now order has been confirmed?</div>
<div dir="auto">Waiting for confirmation email.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Saleem</div>
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<div id="composer_signature" dir="auto"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; </div>
<div>Date: 14/06/2022  1:32 am  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#4493217] - RE: Sorry, your order was not processed </div>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Muhammad ,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9573991880 ) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9573991904).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any furth
 er assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4493217