Subject: Ticket Assigned - Conversation with anton
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 18:48:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anton anton                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anton Bot:  Hi Anton ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8173956901 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96560925321            10:36 PM, 13th Jun                   Abdulqader                   Hi Anton, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:37 PM, 13th Jun                     anton                    I had an order for click and collect but I am worried it won’t reach today or tomorrow morning because I am traveling tomorrow 3pm           10:38 PM, 13th Jun                     anton                    I just want to make sure because if it won’t reach by tomorrow morning I would like to request a refund           10:38 PM, 13th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:39 PM, 13th Jun                     anton                    My order number is           10:40 PM, 13th Jun                     anton                    8173956901           10:40 PM, 13th Jun                   Abdulqader                   We see that you have placed your order onJun 13, 2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           10:41 PM, 13th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           10:43 PM, 13th Jun                     anton                    Can I request a refund because I don’t think it will reach before my flight           10:43 PM, 13th Jun                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           10:45 PM, 13th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           10:46 PM, 13th Jun                     anton                    No thanks a lot for your help have a great day           10:47 PM, 13th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:48 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4494006