Subject: Ticket Assigned - Conversation with punyisa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 18:37:28 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with punyisa punyisa                    Bot:  Hi again! Bot:  Please enter your name Customer:  punyisa Bot:  Hi Punyisa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an
  additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564562525            10:29 PM, 13th Jun                   Abdulqader                   Hi Punyisa, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:29 PM, 13th Jun                     punyisa                    Hi           10:29 PM, 13th Jun                   Abdulqader                   Could you please share your order number so that I can assist you further?        
    10:30 PM, 13th Jun                     punyisa                    I bought from the store in Dubai Hills mall. I would like to exchange 1 item because I just saw a hole and 1 missing button           10:32 PM, 13th Jun                     punyisa                    Is it possible to go and exchange at different store that I bought?           10:33 PM, 13th Jun                   Abdulqader                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product.  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           10:33 PM, 13th Jun                     punyisa                    Okay. Thanks           10:33 PM, 13th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           10:34 PM, 13th Jun                   Abdulqader                   It 
 was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:37 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4493965