Subject: Ticket Assigned - Conversation with thania
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 17:18:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thania thania                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thania Bot:  Hi Thania ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545618740 Bot:  Please wait while we transfer you to an agent Agent:  Hi Thania, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Hi Customer:  Can i know when will i get my refund? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Okay Agent:  Could you Please provide us with your order number so we can be able to assist you optimally. We appreciate your cooperation,,  Agent:  Hi Thania, I'm not getting a response from you. Are we still connected? Agent:  Hi Thania, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  When can i get my refund? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  When will i get my refund? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want a refund Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  thania Bot:  Hi Thania ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Thania, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Agent:  regarding your order 9571312654 We would like to inform you that we have processed the refund of amount (AED 233.00) on (5/27/22 ) and the amount you paid online will be refunded back to your original payment method within 7-14 working days. Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  thania Bot:  Hi Thania ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Thania, Good Morning, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Customer:  Hello Agent:  . Customer:  As its mentioned i will get my refund in 15 days and it’s already been 15 days so when exactly will i get my refund? Agent:  As we have confirmed that you've not received your refund yet as well we will escalate this issue to our concern team to investigate further and we will inform you very soon via registered email Customer:  ? Agent:  We would request you to allow us some time to get that sorted for you as well Agent:  We appreciate your understanding and cooperation with us Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  thania Bot:  Hi Thania ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9573813750 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:13 PM, 13th Jun                   Abdulqader                   Hi Thania, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:13 PM, 13th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:14 PM, 13th Jun                     thania                    Hello. I have ordered versace perfume which was rescheduled for delivery. Can i know when will get my order?           09:14 PM, 13th Jun                   Abdulqader                   Please note that the order has been confirmed by number (9573813750) and the order has been shipped on 6/12/22 and will arrive within 0-2 working days. If you do not receive your order within the specified time, please contact us again.           09:14 PM, 13th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           09:17 PM, 13th Jun                     thania                    No thanks           09:17 PM, 13th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:18 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4493618