Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 17:17:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8166188989 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551536785            09:02 PM, 13th Jun                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:03 PM, 13th Jun                     hi                    Exchange the size of items from size 13 to size 10           09:03 PM, 13th Jun                     hi                    Size 12 to size 10           09:04 PM, 13th Jun                   Abdulqader                   You are contacting us regarding 8166188989           09:05 PM, 13th Jun                     hi                    I ordered online and i got the item today.  The size was big and I don't have time to go to the nearest shop to exchange my items because I  working full time everyday.           09:05 PM, 13th Jun                     hi                    order 8173941326           09:06 PM, 13th Jun                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the Kuwait.           09:07 PM, 13th Jun                   Abdulqader                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.           09:08 PM, 13th Jun                     hi                    I will try the return online           09:08 PM, 13th Jun                     hi                    I have no issue on refund. I just to exchange the items to size 10 and items sizes are still available           09:09 PM, 13th Jun                   Abdulqader                   Kindly provide us the name of the item as mentioned on the website so that we assist you with this accordingly.           09:12 PM, 13th Jun                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           09:15 PM, 13th Jun                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:17 PM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4493614