Subject: Ticket Assigned - Conversation with tausif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Jun 2022 23:28:38 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tausif tausif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tausif Bot:  Hi Tausif ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96550261691            03:15 AM, 13th Jun                     tausif                    ok           03:15 AM, 13th Jun                   Abdulqader                   Hi Tausif, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:16 AM, 13th Jun                   Abdulqader                   Kindly note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centrepoint) store across the Kuwait.           03:18 AM, 13th Jun                     tausif                    before one day i was received my online purchase from splash.. i need to exchange my 3 items.. & i have a ordee..how can i get           03:18 AM, 13th Jun                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items  we do not have an exchange option available online at this time.           03:19 AM, 13th Jun                     tausif                    may i can exchange to visit centre point  from your           03:19 AM, 13th Jun                     tausif                    can you check my order list for confirm if i going to morning can i get those items           03:20 AM, 13th Jun                   Abdulqader                   We are truly sorry an exchange option not available in the store also.           03:21 AM, 13th Jun                     tausif                    i have a new order why you again again say for return option           03:21 AM, 13th Jun                     tausif                    i say you can you check my order its available or not           03:22 AM, 13th Jun                   Abdulqader                   You are contacting us regarding on this order 8173656073           03:22 AM, 13th Jun                     tausif                    yes           03:22 AM, 13th Jun                   Abdulqader                   Kindly note The order has been cancelled from your side           03:23 AM, 13th Jun                     tausif                    why           03:24 AM, 13th Jun                   Abdulqader                   You have been cancel the order from your side kindly check the attached           03:25 AM, 13th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           03:26 AM, 13th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:28 AM, 13th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4489399