Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 10 Jun 2022 23:05:59 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.    Ticket comment <div>Hello. I am still waiting for the wrong item to be picked up so that I can get my refund. What’s happening? How long is it gonna take? It’s already been two weeks!</div>
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<div>On 6 Jun 2022, at 4:25 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Fiza,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We are truly sorry we can not send the wrong item Please consider this a rare exceptionWe have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases.We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method</div>
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<br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4445966