Subject: Ticket Assigned - Conversation with maissa ferreira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 22:40:17 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maissa ferreira maissa ferreira                    Bot:  Hi again! Bot:  Please enter your name Customer:  maissa ferreira Bot:  Hi Maissa Ferreira ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9573210690 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543223760            02:34 AM, 07th Jun                   Abdulqader                   Hi Maissa , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:34 AM, 07th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:34 AM, 07th Jun                     maissa ferreira                    Yes, I received a text saying that my order wasn’t processed and I got sent a link           02:35 AM, 07th Jun                     maissa ferreira                    To try again or use cash on delivery but it didn’t take me anywhere. And in my profile history it still says that my order is pending,           02:35 AM, 07th Jun                     maissa ferreira                    What shall I do?           02:35 AM, 07th Jun                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9573210690) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9573210723).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:36 AM, 07th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           02:38 AM, 07th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:39 AM, 07th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4461896