Subject: Ticket Assigned - Conversation with roxanne
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 23:50:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roxanne roxanne                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,my name is roxanne Bot:  Please enter your name Customer:  roxanne??? Bot:  Please enter your name Customer:  roxanne Bot:  Hi Roxanne ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7
  business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555563833            03:39 AM, 06th Jun                   Abdulqader                   Hi Roxanne, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:40 AM, 06th Jun                     roxanne                    Yes           03:40 AM, 06th 
 Jun                     roxanne                    Hi Abdulqader           03:40 AM, 06th Jun                   Abdulqader                   Could you please share your order number so that I can assist you further?           03:40 AM, 06th Jun                     roxanne                    9572997372           03:41 AM, 06th Jun                     roxanne                    You see, ive order this happy birthday metallic candle and ive just receive a message that it has been cancelled           03:42 AM, 06th Jun                   Abdulqader                   The (163819393 - - Happy Birthday Metallic Candle Cake Topper) in your order ID 9572997372 went out of stock, so we've partially shipped your order and the invoice has been amended. We apologise for the inconvenience caused and thank you for your patience.           03:43 AM, 06th Jun                     roxanne                    I just wonder why it's total amount is still the same??           03:43 AM, 06th Jun            
        Abdulqader                   Once this order has been shipped out you will receive the  amended invoice           03:44 AM, 06th Jun                     roxanne                    And what is that amended invoice?           03:45 AM, 06th Jun                     roxanne                    I will not have this refund?           03:45 AM, 06th Jun                   Abdulqader                   Kindly note your order is cod there is no refund for the order           03:47 AM, 06th Jun                   Abdulqader                   Cod (Cash on delivery)           03:47 AM, 06th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           03:48 AM, 06th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:50 AM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdes
 k.com/helpdesk/tickets/4456598