Subject: Ticket Assigned - Conversation with waleed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 22:03:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waleed waleed                    Bot:  Hi again! Bot:  Please enter your name Customer:  waleed Bot:  Hi Waleed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96550139903            01:47 AM, 06th Jun                   Abdulqader                   H iWaleed, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:48 AM, 06th Jun                     waleed                    I paid with credit card for an orders and canceled some           01:48 AM, 06th Jun                     waleed                    Why there is no option to have the amount available in my account           01:49 AM, 06th Jun                     waleed                    I had to pay again and again           01:49 AM, 06th Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:50 AM, 06th Jun                     waleed                    Ok           01:50 AM, 06th Jun                   Abdulqader                   You are contacting us regarding this order 8173092773           01:50 AM, 06th Jun                     waleed                    Don’t refund to my card, leave it available in my centerpoint account for future purchases           01:52 AM, 06th Jun                     waleed                    2 orders           01:53 AM, 06th Jun                     waleed                    8173084501, one item canceled           01:54 AM, 06th Jun                     waleed                    8173092773, the whole order canceled           01:54 AM, 06th Jun                   Abdulqader                   We'd like to confirm you that order ID 8173092773  has been cancelledPlease note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:54 AM, 06th Jun                   Abdulqader                   We would like to inform you that we have processed the refund of amount  8173084501 (KWD 14.20) on (6/6/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:55 AM, 06th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           01:56 AM, 06th Jun                     waleed                    Leave the amount in my account for future purchases           01:56 AM, 06th Jun                     waleed                    What you mean by amount is blocked by bank, it means it didn’t deducted from my account?           01:57 AM, 06th Jun                   Abdulqader                   Please note that we do not have the service of transferring money  to My credit           01:57 AM, 06th Jun                   Abdulqader                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:57 AM, 06th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           01:58 AM, 06th Jun                     waleed                    I placed another order and paid with knet           02:00 AM, 06th Jun                     waleed                    Why i see two orders in my order page           02:00 AM, 06th Jun                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (8173092839 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8173092841).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:01 AM, 06th Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           02:02 AM, 06th Jun                     waleed                    Omg, i paid by knet, capturing process is so slow           02:02 AM, 06th Jun                     waleed                    No thanks           02:02 AM, 06th Jun                     waleed                    Thanks for your help           02:03 AM, 06th Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:03 AM, 06th Jun                     waleed                    U too           02:03 AM, 06th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4456521