Subject: New Reply Received - Order number: 9572153564 RETURN ITEMS
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Jun 2022 02:34:34 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Order number: 9572153564 RETURN ITEMS  Ticket comment <div>Hi - I would like to follow up on my return items. I have not been refunded the amount back in my account. 
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<div>Could you please follow up on that? <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 2 Jun 2022, at 3:08 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<span rel="tempredactor" style="font-size: 14px" dir="ltr">Hi Hamna</span><span dir="ltr" rel="tempredactor" style="font-size: 14px">,</span>
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<div><span rel="tempredactor" style="font-size: 14px">We apologize for the inconvenience caused to you.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>This is clearly not the experience we want our customers to have when they shop with us. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check
 process. Our quality check professionals always checks if the items are in good shape or not. </span></div>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure
 that this doesn't happen with you in your future purchases.</span><span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We would like to inform you that a
 new return request has been created on 6/2/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.</span>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Feel free to get in touch with us for further assistance. Please let us know about your feedback.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4433775